Privacy Policy

NetGateVPN ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the NetGateVPN application and related services.

1. Information We Collect

Depending on how you use our service, we may collect:

• Name (if voluntarily provided)
• Email address
• Account information
• Subscription and payment status
• Device information
• Application version
• Crash reports and diagnostic information
• VPN server connection status

We do not intentionally collect the content of your internet traffic while using our VPN service.

2. How We Use Your Information

• Create and manage your account
• Provide VPN services
• Authenticate users
• Process subscriptions
• Improve application performance
• Respond to customer support requests
• Prevent fraud and abuse
• Comply with legal obligations

3. VPN Activity

NetGateVPN is designed to protect your online privacy. We do not sell your browsing history or internet activity to third parties.

Some temporary technical logs may be processed solely to maintain server performance, prevent abuse, and troubleshoot connection issues.

4. Payments

Payments may be processed through trusted third-party providers such as Google Play, Apple App Store, Stripe, PayPal, or other payment processors. We do not store your complete payment card information.

5. Third-Party Services

Our application may use trusted third-party services including:

• Google Play Services
• Apple App Store
• Firebase Analytics
• Firebase Crashlytics
• Payment Providers

These providers maintain their own privacy policies.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Account Deletion

You may request deletion of your account and associated personal data at any time by visiting:

Delete My Account

We will process verified deletion requests within a reasonable timeframe unless we are legally required to retain certain information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. International Users

Your information may be processed and stored in countries where our servers or service providers operate. By using NetGateVPN, you consent to such transfers where permitted by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email:
support@netgatevpn.com

Website:
https://netgatevpn.com